TCP appeal

Appeal of the recognized TCP center

We are committed to providing fair and impartial service to both prospective centers and those currently recognized as TCP centers. We believe it is important that every recognize TCP center has the opportunity to appeal against a procedural decision in which they believe our decision-making process has not been handled ethically and in line with established procedures. All appeals are handled objectively and by people who have no personal interest in the appeal decision (External Audit Officer). Procedural redress scenarios for potential and currently recognized centers could refer to:
• decisions relating to the recognition status of the center
• decisions relating to the approval status of the product
• decisions relating to external quality assurance interventions
• investigation decisions for negligence or maladministration
• decisions relating to sanctions or compliance actions
• decisions relating to the profiles of the center
• decisions regarding the approval of the centre's workforce
• decisions relating to the approval of the central site
If the Center believes that it has adequate reasons to appeal, please report this within 20 working days of receiving the original decision. We will validate the information and review the reasons for the appeal. This is verified and challenged by the governing body for independence purposes. An acknowledgment will be sent within five working days to agree on the reasons for the appeal and to explain the next steps. Alternatively, we will confirm a reason why the grounds for the appeal were not accepted. Potential adverse effects and the scale of the threat are assessed, guiding independent review priorities and, if necessary, any escalation to regulators or other organizations. The grounds on which to base an appeal must have information and / or evidence to contravene and potentially change the original procedural decision or information and / or evidence to show that the original decision-making process was not handled in line with the established procedure.
We are committed to maintaining compliance with regulatory conditions and promptly notify the regulatory authority, other relevant organizations and authorities where appropriate, when there is a reason to believe that an event has occurred or is occurring that could have an effect negative.
We conduct independent reviews and if you remain dissatisfied we refer the matter to an independent panel. If you are not satisfied with the results of our independent group and you believe you have reasons to confirm that we have not followed our established procedure, you can file a complaint with the body that recognizes U.P.K.L. (in Europe, the Belgian Ministry of Justice) in other countries, ask the Secretary General U.P.K.L.